FAQ

About Symphony Shop

Who is Symphony Shop for?

Symphony Shop caters to musicians of all levels – from students and music educators to professional performers and home studio enthusiasts. Our diverse product range supports brass, woodwind, string, and percussion players, as well as those needing audio equipment and accessories.

What makes Symphony Shop different?

We combine musician-first service with global delivery that keeps the music playing. Our in-house experts carefully package instruments with proper cushioning and climate considerations, ensuring your gear arrives in perfect condition.

Products

What types of products do you sell?

We offer a comprehensive selection including:

• Brass instruments (baritones, euphoniums) and accessories
• Woodwinds (clarinets, flutes, piccolos, double reeds)
• String instruments (cellos, double basses) and bows
• Audio interfaces & DAWs
• Live sound equipment and accessories
• Keyboards and controllers
• Cases, bags, and general accessories

How do I know which product is right for me?

Our product descriptions include detailed specifications. For personalized recommendations, please email our support team at [email protected] with your needs and experience level.

Shipping & Delivery

Where do you ship to?

We ship globally, excluding select Asian regions and remote areas. Our warehouse is located in Sacramento, California.

What are my shipping options?

⚡ Standard Express Shipping
– Carriers: DHL or FedEx
– Delivery Time: 10-15 days after dispatch
– Flat Rate: $12.95 worldwide
Ideal for professional musicians preparing for gigs or anyone needing gear fast

🎁 Free Economy Shipping
– Carrier: EMS
– Delivery Time: 15-25 days after dispatch
– Cost: FREE on orders over $50
Perfect for students or those planning ahead

How long does order processing take?

Orders typically ship within 1-2 business days (excluding weekends/holidays). Some brass/woodwind instruments may require additional processing time for proper packaging.

Will I receive tracking information?

Yes! You’ll receive tracking information the moment your package leaves our Sacramento warehouse.

Returns & Exchanges

What is your return policy?

We offer 15-day returns on most items from the date of delivery. Simply contact our support team at [email protected] to initiate your return.

Are there any return restrictions?

For hygiene reasons, some items like mouthpieces and reeds may not be returnable unless defective. Please check individual product pages for details.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error.

Payments

What payment methods do you accept?

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Is my payment information secure?

Absolutely. We use industry-standard encryption to protect all transactions. We never store full credit card numbers on our servers.

Do you offer payment plans?

Currently we only accept full payment at checkout. For institutional purchases, please contact us for special arrangements.

Contact & Support

How can I contact customer service?

Email us at [email protected]. Our team typically responds within 24 hours on business days.

What are your business hours?

Our customer service team is available Monday-Friday, 9am-5pm Pacific Time.

Where is Symphony Shop located?

Our address is:
185 Woodland Terrace
Sacramento, US 95814