Privacy Policy

Last Updated: [Insert Date]

Welcome to Symphony Shop (“we,” “us,” or “our”). At Symphony Shop, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website notecraftmusic.com or make purchases from our online store specializing in musical instruments and audio equipment.

1. Information We Collect

We collect several types of information from and about users of our website, including:

Personal Information

• Contact details (name, email address, phone number)
• Shipping and billing addresses
• Payment information (processed securely through our payment processors)
• Institutional affiliation (for school, orchestra, or studio purchases)

Non-Personal Information

• Browser type and version
• Device information
• Website usage data
• IP address (for fraud prevention and regional content display)

Order Information

• Purchase history
• Product preferences
• Customer service interactions

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders for musical instruments and accessories
• To provide customer support and respond to inquiries
• To verify transactions and prevent fraud (especially for high-value instrument purchases)
• To improve our website and product offerings
• To communicate with you about orders, products, services, and promotions
• To comply with legal obligations and protect our rights
• For institutional purchases, to establish educational or organizational relationships

3. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third parties who perform services on our behalf (payment processing, shipping, IT support)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Fraud Prevention: With financial institutions and fraud detection services

We do not sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As we serve customers worldwide (excluding select Asian regions and remote areas), your information may be transferred to and processed in countries other than your own. We ensure all data transfers comply with applicable data protection laws.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Industry-standard encryption for all transactions
• PCI-DSS compliance for payment processing
• Secure storage with access controls
• Regular security assessments

We do not store full credit card numbers on our servers.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and shopping cart
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Improve our website functionality

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

8. Children’s Privacy

Our website is not directed to children under 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top of this page indicates when changes were made. Your continued use of our website constitutes acceptance of these changes.

10. Contact Us