Last Updated: [Insert Date]

Welcome to Symphony Shop at notecraftmusic.com. These Terms and Conditions govern your use of our website and purchases of musical instruments and audio equipment. By accessing our site or making a purchase, you agree to be bound by these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for musicians, music educators, and audio professionals seeking quality instruments and equipment. By using this site, you confirm you are at least 18 years old or accessing with parental supervision.

1.2 Intellectual Property

All content on this website, including product descriptions, images, and logos, is the property of Symphony Shop and protected by copyright laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

User Responsibility: You agree not to use our website for any unlawful purpose or to attempt to reverse engineer any aspect of our service.

2. Products and Services

2.1 Product Descriptions

We specialize in:

  • Brass and woodwind instruments (Baritones, Euphoniums, Clarinets, Flutes)
  • String instruments (Cellos, Double Basses, Harps)
  • Professional audio equipment (Audio Interfaces, DAWs, Live Sound gear)
  • High-quality accessories (Bows, Cases, Cables, Headphones)

We make every effort to display products accurately, but colors and specifications may vary slightly. Contact us if you need precise measurements or additional details before purchasing.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue items without notice.

3. Orders and Payments

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends/holidays). You will receive an order confirmation email with details.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details on our servers.

User Responsibility: You warrant that all payment information provided is accurate and that you are authorized to use the payment method.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions or supplier changes, though we will honor the price at time of order confirmation.

4. Shipping and Delivery

4.1 Shipping Options

We ship worldwide (excluding some Asian countries and remote areas):

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
  • Free Shipping: Orders over $50 via EMS (15-25 business days)

Note: For delicate instruments (cellos, double basses, harps), we strongly recommend Standard Shipping for better handling.

4.2 International Orders

Customers are responsible for:

  • Any customs duties, taxes, or import fees
  • Providing accurate shipping addresses
  • Complying with local import regulations

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery if items are:

  • In original condition (unused, with all packaging/tags)
  • Accompanied by proof of purchase

5.2 Non-Returnable Items

For hygiene/safety reasons, we cannot accept returns on:

  • All brass instruments and accessories
  • Woodwind instruments/accessories that contact the mouth
  • Used or opened headphones

5.3 Return Process

  1. Email [email protected] with your return request
  2. Receive RMA number and instructions
  3. Ship item to our Sacramento facility (return shipping at your cost unless our error)
  4. Allow 5 business days for inspection after receipt

5.4 Refunds

Approved refunds will be issued to the original payment method:

  • Credit cards: 3-5 business days
  • PayPal: 1-3 business days

Original shipping fees are non-refundable unless the return results from our error.

6. Damaged or Defective Items

Contact us immediately at [email protected] with photos if you receive damaged goods. We will arrange replacement or refund and typically provide a prepaid return label.

7. Limitation of Liability

Symphony Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays caused by shipping carriers or customs
  • Improper use or maintenance of instruments
  • Content errors on the website that are promptly corrected

8. Governing Law

These Terms shall be governed by the laws of California, USA. Any disputes shall be resolved in Sacramento County courts.

9. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date.

10. Contact Information

Symphony Shop
185 Woodland Terrace
Sacramento, CA 95814 USA
Email: [email protected]
Hours: Monday-Friday, 9am-5pm Pacific Time

By using our website and making purchases, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.